Your device

We can tell you about all the devices you can use with the NGT app, or if you already know the device you want to use please select it from the list below:

Android phone| Android tablet| iPhone| iPad| MS Windows| Linux| Mac (Intel)| other| Braille display

We're showing information about NGT Lite, click here to view textphone information.

Answering a call - NGT Lite on an Android phone

It doesn't matter how the person calling you makes the call or the equipment they are using you answer the call in the same way. They can dial a TextNumber, the 18002 prefix or NGT Assist, and be using a telephone, textphone or the NGT Lite app.

Important: If you use NGT Lite in a public place please make sure the volume is turned down on your phone otherwise the people around you might be able to hear what the person is saying to the relay assistant.

The video below shows you how to use the Android NGT Lite app to answer a phone call made through NGT. The individual steps and screenshots are shown on this page below the video.

Show BSL videos

Answering a call

  1. An incoming call will ring your phone.
  2. Answer the call on the phone and open NGT Lite.
  3. The NGT Lite will show a pop-up window displaying the call.
    App calls popup
    Click Join.
  4. The NGT Service will connect to relay if the other person is using a phone. If they're using a textphone or NGT Lite, you'll be able to type and/or talk to them direct.
  5. If you want to use your voice, speak into the phone and you'll be able to read the response on NGT Lite. As the hearing person will hear your voice directly, there's no need for the relay assistant to relay what you're saying.

Answering a call - NGT Lite on an iPhone

It doesn't matter how the person calling you makes the call or the equipment they are using you answer the call in the same way. They can dial a TextNumber, the 18002 prefix or NGT Assist, and be using a telephone, textphone or the NGT Lite app.

Important: If you use NGT Lite in a public place please make sure the volume is turned down on your phone otherwise the people around you might be able to hear what the person is saying to the relay assistant.

The video below shows you how to use the iOS NGT Lite app to answer a phone call made through NGT. The individual steps and screenshots are shown on this page below the video.

Show BSL videos

  1. An incoming call will ring your phone.
  2. Answer the call on the phone and open NGT Lite.
  3. The NGT Lite will show a pop-up window displaying the call.
    App calls popup
    Click Join.
  4. The NGT Service will connect to relay if the other person is using a phone. If they're using a textphone or NGT Lite, you'll be able to type/talk to them direct.
  5. Just type your conversation into the conversation window in the app.
  6. If you want to hear replies, just listen on your phone handset.

Answering a call - NGT Lite on a computer or tablet

Important: If you use NGT Lite in a public place please make sure the volume is turned down on your phone otherwise the people around you might be able to hear what the person is saying to the relay assistant.

Show BSL videos

  1. An incoming call will ring your phone, flash any lights or trigger a local pager (as normal).
  2. The NGT Lite will show a pop-up window displaying the call.
    App calls popup
    Click Join or press the space bar on your computer.
  3. The NGT Service will connect to relay if the other person is using a phone. If they're using a textphone or NGT Lite, you'll be able to type/talk to them direct.
  4. If you wish to use your voice, speak into the phone and you'll be able to read the response on NGT Lite.
  5. Just type your conversation into the conversation window of the app. You'll need to keep the voice path open but you can put the phone to one side and concentrate on typing and reading the response on NGT Lite.

Your conversation - Speak & Read

It doesn't matter if your call is going via a relay assistant or the other person is typing direct you read the conversation on the NGT Lite screen. To speak to the other person hold the phone in the usual way and speak. If you're using a smartphone you might find that using a headset or handsfree is easier. However when using handsfree you need to make sure the volume is turned down.

Remember:

One of the benefits of having both the voice and internet connection in parallel, is that you can speak and read at the same time. So keep an eye on the app for any interruption from the hearing person or any words of confirmation as you're speaking.

You can make the conversation as natural as possible – it's okay to stop mid-speech to read anything that the hearing person says. The relay assistant will manage this and try to reflect the flow of conversation but, if too many interruptions make the conversation difficult to understand, they might step in to manage the call by asking both parties to apply a little more structure.

Saving your conversation

After your call you can save the text part of your conversation by clicking the Calls icon Calls icon. When the Calls pop-up opens click the Save Conversation button and save it to your disk. The conversation can be read using your browser.

Hanging up a call - NGT Lite

At the end of a call simply hang up your phone and NGT Lite will show the call has been released.

If you don't close NGT Lite it will disconnect from NGT Service after 3 minutes and you'll see the pop-up below.

Image of app disconnect popup

You don't need to reconnect until you want to make or answer a call.

Updated: 16 September 2016