Why use Next Generation Text?

If on telephone calls you can't hear the other person's voice or don't catch all that they're saying, or they can't understand what you're saying, the Next Generation Text (NGT) Service can help.

By using a smartphone, tablet, or computer and making a phone call you can type to our relay assistant who will speak your words to the person you're calling, and the relay assistant will type their reply so you can read it on your display. Whether you use NGT at home, in your office, or on the move you can order takeaways, book taxis, use phone banking, order goods, or just chat by typing and/or reading your phone conversation.

Can't hear on the phone - our relay assistants will type what the other person is saying so that you can read their words.

Can't speak on the phone - type what you want to say and our relay assistant will speak your words to the other person.

Still want to use a textphone - no problem NGT works with textphones in the same way as the old Text Relay.

Videos introducing Next Generation Text

The videos below are a brief introduction to the Next Generation Text Service.

Open the High Definition (HD) version of the video above (Opens a new window).

Link to NGT Videos on YouTube (Opens a new window).

How you use NGT depends on your own needs. To help us give you the information you need click on one of the descriptions below: