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Making a call using a textphone

If you want to carry on using your textphone to make calls, that's fine. You can still make calls in the usual way.

Making a 18001 call using a textphone

  1. Dial 18001 followed by the phone number of the person you want to call.
  2. On the textphone screen, you'll see ‘NGT ring ring', then:
    • ‘NGT Answered, please wait for connection',
    • ‘NGT Waiting for a free relay assistant', then:
    • ‘Connected to Text Relay please wait'.
  3. Once you're connected, you can type your conversation and the relay assistant will relay it to the hearing person.
  4. The relay assistant will then type the response from the hearing person.
  5. The conversation will carry on this way until one of you ends the call.

Making a Relay Assist call using a textphone

  1. Dial 0870 240 9598 (calls to this number cost 1p per minute plus your phone company's Access Charge).
  2. On the textphone screen, you'll see ‘NGT Please type the number you want to call GA'.
  3. Using the textphone keyboard, enter the full phone number of the person you want to call.
  4. You'll then see ‘NGT Waiting for a free relay assistant', followed by ‘Connected to Text Relay please wait'.
  5. The relay assistant will then ask you for the name of the person you want to call and, once connected, you'll be able to type your conversation. The relay assistant will relay it to the hearing person and type back their response.
  6. The conversation will carry on this way until one of you ends the call.

Making an emergency call using a textphone

  1. In an emergency, dial 18000 to get through to:
    • Police
    • Fire service
    • Ambulance
    • Coast guard
    • Mountain rescue
    • Cave rescue
  2. On the textphone screen you'll see 'Emergency, which service? GA'. At this point you will be connected to 999 and a relay assistant.
  3. Type which service you need and the relay assistant will relay this to the 999 agent and they'll connect you to the right emergency service.

Your conversation - Type & Read

It doesn't matter if your call is going via a relay assistant or direct to the other person you read the conversation on your textphone display and type what you want to say.

Hanging up a call - phone

At the end of a call simply hang up your phone.

Updated: 16 September 2016