NGT News

Sending SMS messages to TextNumbers

All NGT Users who have associated a TextNumber with their mobile phone (within the 07777 number range), are now able to receive SMS messages that are sent to that number. Messages will be forwarded on to the associated mobile number and this is now available across all mobile networks.

Because of the way TextNumbers work, if you reply to an SMS that’s been forwarded, the reply will show as coming from your mobile number and not the TextNumber. To avoid any confusion, you’re advised to also give out your mobile number whenever you want to communicate with family, friends or business contacts using SMS messaging.

For more information on TextNumbers, please click here to visit the relevant website pages.

(Published: 2018-08-13)

Quarterly report for April 2018 to June 2018

Click here to download the 3-monthly public report for the NGT service.

(Published: 2018-07-31)

Quarterly report for January 2018 to March 2018

Click here to download the 3-monthly public report for the NGT service.

(Published: 2018-05-14)

Microsoft Visual C++ 2010 Redistributable Package

If when previously installing NGT Lite on a Windows computer you got an error message about the Microsoft Visual C++ 2010 Redistributable Package, please follow the updated instructions for Windows computers by clicking here to view the Software Licence Agreement and the download page.

(Published: 2018-02-27)

Quarterly report for October 2017 to December 2017

Click here to download the 3-monthly public report for the NGT service.

(Published: 2018-01-08)

NGT Annual Report 2017 and the Quarterly report for July to September 2017

Click here to download the 2017 annual public report for the NGT service.

Click here to download the quarterly public report for the NGT service.

(Published: 2017-11-02)

Quarterly report for April 2017 to June 2017

Click here to download the 3-monthly public report for the NGT service.

(Published: 2017-08-09)

Quarterly report for January 2017 to March 2017

Click here to download the 3-monthly public report for the NGT service.

(Published: 2017-04-13)

Quarterly report for October 2016 to December 2016

Click here to download the 3-monthly public report for the NGT service.

(Published: 2017-02-06)

NGT Annual Report 2016 including the Quarterly report for July to September 2016

Click here to download the 2016 annual public report for the NGT service.

(Published: 2016-12-15)

NGT Customer Satisfaction Survey 2016

As part of being an Ofcom approved text relay provider, we are required to carry out customer research every two years. The aim of the research is to measure the user experience and customer satisfaction with the NGT service.

Some of the key findings from the report included:

  • Overall satisfaction with the service has increased since 2015, from 71% to 82%
  • Most users have used the NGT service on a Smartphone. However the Textphone/Minicom is still considered to be the main device by most people
  • Nearly half are using the service more than they did a year ago. Being able to use the service on the move, retaining independence and the introduction of the NGT Lite app are the key drivers behind this
  • Freedom and independence were common words used to describe the NGT service to non-users

Lorna Stephenson, Head of Ventures Voice Services said “The research provided us with some great insight about recommendations for future improvements and we will be working through these to see what can be done to improve the overall customer experience. But we are especially pleased with the improved customer satisfaction figures which is a testament to our commitment to NGT and the hard work our people do in supporting the service.”

Click here to download the full report.

(Published: 2016-12-15)