Text Relay and Next Generation Text

You have been redirected to this website because the Next Generation Text (NGT) Service has replaced Text Relay (also known as TextDirect and Typetalk).

The NGT Service works in a similar way to Text Relay and you can make calls in the same way as before using the same textphone or telephone.

As with Text Relay the NGT service is available on home, office, and mobile phone lines from BT and other UK fixed and mobile phone service providers.

New features

As well as using the same text relay assistants as Text Relay, supporting the same textphones, and having the same 1800X prefixes NGT has a number of existing new features:

  • NGT Lite app - you can replace your textphone with the free NGT Lite app for computers, smartphones, and tablets
  • free-flowing conversation - by using the NGT Lite app VCO is a thing of the past, you no longer need to switch between text and voice
  • TextNumbers - give people who call you an alternative to the 18002 prefix

Click on the NGT home page button below to find out more about Next Generation Text.

Updated: 16 September 2016