How do I get a TextNumber?

It's easy. To associate a TextNumber with your home, office or mobile number you just need to make a call from your phone.

Important: TextNumbers work with ordinary home and office phone lines, and mobiles. They won't work with business systems that display a switchboard number rather than an individual extension/phone number.

Using NGT Lite to get a TextNumber

  • Using NGT Lite and your phone make a call to 0800 500 888, you can dial the number with or without the 18001 prefix
  • You'll see the message below:

    Image of NGT Lite screen

  • Type 2 on the NGT Lite keyboard or press 2 on your telephone keypad, don't try to use the pop-up keypad in NGT Lite
  • The TextNumber that's associated with your phone number will be displayed on the NGT Lite screen
  • You can now hang-up the call

Using a textphone to get a TextNumber

  • Using your textphone make a call to 0800 500 888, you can dial the number with or without the 18001 prefix
  • You'll see "NGT helpdesk please type: 1 for helpdesk, 2 for TextNumbers GA" on your textphone display
  • Type 2 on your textphone keyboard
  • The TextNumber that's associated with your phone number will be displayed on your textphone
  • You can now hang-up the call

Using a ScreenPhone to get a TextNumber

  • Using your ScreenPhone make a call to 0800 500 888, you can dial the number with or without the 18001 prefix
  • You'll see "NGT helpdesk please type: 1 for helpdesk, 2 for TextNumbers GA" on your ScreenPhone display
  • Switch to voice by pressing the V/T button, press 2 on your keypad, and then press the V/T button again to switch back to text.
  • The TextNumber that's associated with your phone number will be displayed on your ScreenPhone display
  • You can now hang-up the call

It will take only a few minutes for the TextNumber to be fully working.

If you forget the TextNumber, repeat the steps above to see the TextNumber.

Please note: If you use both NGT Lite and a textphone or ScreenPhone you only need to get a TextNumber once using either NGT Lite or your textphone or ScreenPhone.

What phone number is shown to the person you're calling?

When you've associated a TextNumber with your phone number the person you're calling through NGT will see your TextNumber. If they return your call it's the TextNumber they'll dial and the call will route through NGT.

Withholding a TextNumber

If you withhold your standard phone number the associated TextNumber will be withheld. When you withhold a phone number it means the person you're calling can't see your phone number on their phone's display.

There are two ways to withhold phone numbers

  • Permanently - by contacting your telephone service provider
  • Per call - by dialling 141 18001 followed by the number you're calling

Putting a TextNumber in The Phone Book

TextNumbers will not automatically appear in the Phone Book. BT Phonebooks can add the TextNumber to your entry. If you don't currently have an entry in the Phone Book you need to contact your telephone service provider.

We are working on the procedure to put a TextNumber in The Phone Book. Information will be added when this service is launched.

Cold calling

As a text-user you might have not had to deal with cold callers in the past. Cold callers are people who make unwanted calls to sell things like insurance, or get you to swap your electricity supplier. Unfortunately by making it easier to call you there is the possibility that you could get cold calls, and putting a TextNumber in The Phone Book could make cold calls more likely.

Updated: 27 October 2015