Making a call using a TextNumber

The person calling you simply dials the TextNumber you give them without the 18002 prefix.

Call charges

Callers dialling TextNumbers are charged at their telephone provider's standard rate for 03 or 07 numbers.

Can a caller still use the 18002 prefix?

Yes the 18002 prefix still works. After you have a TextNumber associated with your phone number callers can still dial 18002 followed by your phone number.

Answering a call when a TextNumber has been dialled

When you answer a call it doesn't matter if a TextNumber was dialled or the 18002 prefix was used the text relay will be connected automatically if needed.

If someone else answers the phone and they don't use a textphone or the NGT Lite they will be able to speak to the caller.

Sending an SMS message to a TextNumber

We're working on the ability to forward SMS text messages sent to the TextNumber that's associated with your mobile phone. Unfortunately this is not ready yet, please watch the news on this website for further information.

Important: If you reply to an SMS text message sent to a TextNumber your reply will come direct from your mobile phone number and display your mobile number.

Mobile number or TextNumbers?

When you associate a TextNumber with your mobile phone you'll have two phone numbers, which should you use and when?

  • If you want friends, family or colleagues to send you SMS text messages or call your mobile you should give them your mobile phone number, telling them to use the 18002 prefix. We suggest that you tell people to put both your mobile phone number and the associated TextNumber in their mobile phone's contact list.
  • TextNumbers are intended for businesses who are going to call you or send you an occasional SMS text message such as a postal delivery confirmation. (See: Sending an SMS message to a TextNumber above)
Updated: 28 October 2015