Internet and firewalls
Do I need a fast broadband connection to use NGT Lite?
The NGT Lite has been designed to use very little bandwidth so it will work over 3G and over any broadband or Wi-Fi connection. As it's your phone that controls the call NGT Lite can cope with short breaks in the Internet connection without the call being released.
How can I access NGT through our company's firewall?
The Internet connection between NGT Lite and service is encrypted using TLS 1.2. Also if your company uses proxy servers NGT Lite needs to be configured and SSL Protocol Inspection should not be used. Click here for more information about firewalls and proxies.
How will NGT Lite affect my Internet usage limit? Will it mean I use up my download limits?
As NGT Lite is only used for the text part of a conversation the data usage will be very low compared with the data allowances given with broadband and mobile phones.
What's 3G, 4G, and Wi-Fi?
3G, 4G, and Wi-Fi are different ways a computer, smartphone, or tablet can connect to the Internet. 3G and 4G are the mobile networks, they can be used when you're out and about, they're used by smartphones to connect to the Internet and make phone calls. Wi-Fi is a connection to the Internet that your computer, tablet, or smartphone can use when you're indoors e.g. at home, at work, or in a coffee shop.