Cost of calls through NGT

Do I still get a rebate for using the service?

All telephone service providers must offer a rebate scheme to people who use a relay service because they are hearing or speech impaired. This will not change using the NGT. You need to contact your telephone service provider for details of the rebate scheme they provide.

What happens if I have free weekend calls or a similar package?

Calls made via the NGT should be charged in the same way as any other geographic or mobile call but you may want to check with your telephone service provider.

Who do I contact if I have a problem with my bill?

You need to contact your telephone service provider who sends your bill to you and they will be able to help you with any questions about your bill.

Will I pay extra for this service?

As an end-user, you will pay no more to use the NGT service than you do for Text Relay. Please contact your telephone service provider for more information about their call charges and rebates when making calls through the NGT service.

Will people calling me have to pay extra or is it just a standard call charge?

People calling you should pay the same charge they would pay for any other geographic or mobile telephone call. They need to contact their telephone service provider for details of their charges.

Will NGT Lite make the conversation faster?

While the relay assistant typing speed will be unchanged if you use NGT Lite to speak direct to the other person the call will be quicker and flow more freely because you don't need to wait for them to finish what they're saying. Also if the other person has not understood what you're saying they can tell you while you're saying it rather than having to wait for you to finish.

Updated: 05 December 2014