Contact us

If you want to ask a question or give us feedback about things like the NGT Service, NGT Lite, text relay or setting up a TextNumber, here are the ways you can get in touch.

If you've got a problem, query or complaint about your phone line, phone bill or your broadband, you'll need to contact your Communications Provider.

Please enter your details and message below and click Send.

Fields marked with * are required.


Giving us a call

Telephone: 0800 7311 888
Textphone or NGT Lite app: 0800 500 888

The helpdesk is open:

  • Monday to Friday, 9am – 8pm
  • Saturday, 9am – 6pm
  • Sunday, 9am - 1pm
  • Public holidays, 9am - 5pm (Closed on Christmas Day)

Or write to us at:

NGT Team
c/o Internal Box 14
Telephone House
170 – 175 Moor Lane
Preston
Lancashire
PR1 1BA