Contact us

If you want to ask a question or give us feedback about things like the NGT Service, NGT Lite, text relay or setting up a TextNumber, here are the ways you can get in touch.

If you've got a problem, query or complaint about your phone line, phone bill or your broadband, you'll need to contact your Communications Provider.

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Giving us a call

Telephone: 0800 7311 888
Textphone or NGT Lite app: 0800 500 888

The helpdesk is open:

  • Monday to Friday, 9am – 8pm
  • Saturday, 9am – 6pm
  • Sunday, 9am - 1pm
  • Public holidays, 9am - 5pm (Closed on Christmas Day)

Or write to us at:

NGT Team
c/o Internal Box 14
Telephone House
170 – 175 Moor Lane