Answering calls

Important: If you use NGT in a public place please make sure the volume is turned down on your phone otherwise the people around you might be able to hear what the person is saying to the relay assistant.

  1. Open NGT Lite and make sure there's the app icon showing app is connected to NGT icon at the top of the window. If not please check your internet connection.
  2. After a couple of seconds, NGT Lite will show a pop-up window displaying the call. If the window doesn't pop-up, the call hasn't come through the NGT Service.
  3. Answer the call on your telephone and then click the Join call button.
  4. NGT Service will connect a relay assistant into your call if the other person is using a phone. If they're using a textphone or NGT Lite, you'll be able to type and talk to them direct.

Joining calls

This screen will pop up when you are making and receiving calls. Click Join call to connect the app.

Screenshot showing how to join a call

This icon shows the status of the call – blue phone means not connected, red means connected.

During a call


Screenshot showing phrases stored in the app

The NGT Lite allows you to enter stored phrases for use within a call. Click on the Phrases button from the main app screen and type into an available box. You can also associate a hotkey with the phrase by choosing it from a drop-down menu.


Screenshot showing the in-app keypad

Once in a call, you can select the keypad button to bring up a numerical keypad.

App disconnection

The NGT Lite doesn't need a permanent connection to the internet. It connects to the NGT Service only when you're making or answering a call. The NGT Lite will disconnect from the NGT Service when it's not being used. To reconnect select the Reconnect button.

Screenshot showing the disconnected message
Updated: 05 October 2014