We're showing information about textphones, click here to view NGT Lite information.

How Speak & Read using a textphone works

Using a textphone with a handset you can speak direct to the other person and read what they say.

NGT works by connecting you to a relay assistant who types the words spoken by the other person so you can read them on the display of your textphone.

If the other person also has the NGT Lite app they'll be able to type direct to you and hear what you are saying without a relay assistant being connected into the call.

Relay Assistant

If the person you're talking to doesn't have a text device a relay assistants is automatically connected into your call. The relay assistant stays on the line throughout your call, or as long as they're needed. They relay the conversation by typing what the other person says, while you speak direct to the other person.

The relay assistant only relays the conversation, they take no other part in the call. All calls handled by relay assistants are private and confidential. The emergency services, many government departments, banks and building societies use our services. Personal, sensitive and confidential information is relayed securely.

Direct text conversations

It could be that due to the nature of your phone conversation you don't want a relay assistant involved or that you'd rather talk direct to someone who also uses text. If this is the case you can still use the NGT Service.

As long as the other person has downloaded and installed the free NGT Lite app or is using a textphone you can have a direct text conversation without a relay assistant.

NGT automatic changes the way it sets up your phone call depending on the device the other person is using, you don't need to do anything different when making your call. If you both have text devices you'll see NGT Connected text to text when your call is answered.

Important notes when having a direct text conversation:

  • Without a relay assistant NGT can't convert speech to text or text to speech. If the other person can't hear you'll have to type your conversation.
  • If the other person is using a textphone and can hear there'll be a delay between you saying "go ahead" and you seeing their typed reply.
Updated: 16 September 2016