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Making a 18001 call using a textphone

  1. Dial 18001 followed by the phone number of the person you want to call.
  2. On the textphone screen, you'll see ‘NGT ring ring', then:
    • ‘NGT Answered, please wait for connection',
    • ‘NGT Waiting for a free relay assistant', then:
    • ‘Connected to Text Relay please wait'.
  3. Once you're connected to a relay assistant, you might want to let them know that you'll be using Hearing Carry Over (HCO). You can then type your conversation and the relay assistant will relay it to the hearing person.
  4. Then just listen on your phone handset to hear their reply.
  5. The conversation will carry on like this until one of you ends the call.

Making a Relay Assist call using a textphone

  1. Dial 0870 240 9598 (calls to this number cost 1p per minute plus your phone company's Access Charge).
  2. On the textphone screen, you'll see ‘NGT Please type the number you want to call GA'.
  3. Using the textphone keyboard, enter the full phone number of the person you want to call.
  4. You'll then see ‘NGT Waiting for a free relay assistant', then ‘Connected to Text Relay please wait'.
  5. The relay assistant will then ask you for the name of the person you want to call. At this point you might want to let the relay assistant know that you plan to use HCO. Once connected, you can type your conversation and listen to the response directly from the hearing person.
  6. The conversation will carry on like this until one of you ends the call.

Making an emergency call using a textphone

  1. In an emergency, dial 18000 to get through to:
    • Police
    • Fire service
    • Ambulance
    • Coast guard
    • Mountain rescue
    • Cave rescue
  2. On the textphone screen you'll see ‘Emergency, which service? GA'. At this point you'll be connected to 999 and a relay assistant.
  3. Type the service you need. The relay assistant will relay this to the 999 agent and they'll connect you to the right emergency service.

Important:

If you want to use HCO on an emergency call, it's very important you let the relay assistant know straight away so they understand how the conversation will go.

Your conversation - Type & Hear

It doesn't matter if your call is going via a relay assistant or you're typing direct to the other person. To hear the other person you need to switch your textphone to voice. Please refer to the Hearing Carry Over (HCO) section in your textphone manual.

Hanging up a call - phone

At the end of a call simply hang up your phone.

Updated: 10 November 2016