We're showing information about textphones, click here to view NGT Lite information.

How Type & Read a textphone works

Using a textphone you type what you want to say on a phone call and read what the other person says.

NGT works by connecting you to a relay assistant who reads to the other person the words you've typed, and types to you their reply that you read on the textphone display.

If the other person has the NGT Lite app they'll be able to type direct to you and read your reply without a relay assistant being connected into the call.

Relay Assistant

If the person you're talking to doesn't have a text device a relay assistants is automatically connected into your call. The relay assistant stays on the line throughout your call, or as long as they're needed. They relay the conversation by speaking your words to the other person and typing their words to you.

The relay assistant only relays the conversation, they take no other part in the call. All calls handled by relay assistants are private and confidential. The emergency services, many government departments, banks and building societies use our services. Personal, sensitive and confidential information is relayed securely.

Direct text conversations

It could be that due to the nature of your phone conversation you don't want a relay assistant involved or that you'd rather talk direct to someone who also uses text. If this is the case you can still use the NGT Service.

As long as the other person has downloaded and installed the free NGT Lite app or is using a textphone you can have a direct text conversation without a relay assistant.

NGT automatic changes the way it sets up your phone call depending on the device the other person is using, you don't need to do anything different when making your call. If you both have text devices you'll see NGT Connected text to text when your call is answered.

Important notes when having a direct text conversation:

  • Without a relay assistant NGT can't convert speech to text or text to speech. This means you'll both have to type your conversation.
Updated: 16 September 2016